Return Policy

Our Happiness Guarantee

We want you to love every purchase. If you’re unsatisfied, we offer 30-day returns on most items.

Return Eligibility

✅ Accepted
• Unworn, unwashed items with tags
• Defective/damaged items (report within 7 days)
• Wrong items received

❌ Not Accepted
• Final sale items (marked at checkout)
• Personalized/custom orders
• Used or laundered items

How to Return

1. Start Your Return

2. Choose Your Method
• Prepaid Label (U.S. only – $6.95 deducted from refund)
• Self-Ship (International – customer covers return shipping)

3. Ship Your Package

  • Include the original packing slip
  • Drop off at any UPS location (U.S.)

Refund Details

• Processing Time: 5-7 business days after we receive your return
• Refund Method: Original payment or store credit (+15% bonus if chosen)
• Non-Refundable: Original shipping fees & prepaid label costs

Exchanges

We currently offer size exchanges only:

  1. Return original item per above process
  2. Place a new order for the correct size

Note: Exchanges subject to current inventory

Special Cases

Damaged Items?

  1. Take photos of damage + packaging
  2. Contact us via help center within 48 hours

Lost Returns?
We recommend:
• Using tracking + insurance for self-shipped returns
• Saving your drop-off receipt

Policy Highlights:
• Extended Holiday Returns: Items purchased Nov 1-Dec 24 may be returned until Jan 15
• Gift Returns: Provide order number for refund as store credit